Fitness Evolution in Vacaville, California

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• JMC JMC

  Posted Jun, 01 2019

  Confirming a previous review that was made by a different reviewer in regards to the cancellation policy. I came in April to have my account cancelled. I spoke to an employee by the name of Jason and told him my situation. I live in Texas and was only in California for a few months. I knew they had a 30 day cancellation policy; thus why I came in April because I was leaving in May. The guy told me that I can come in closer to my departure time to have the account cancelled. So I did. May 16th, I come in and have a different lady help me with my cancellation. She said everything was good to go. Didn't tell me about being charged another 10 bucks for the following 30 days since that is there policy. I've just been charged another 10 dollars and I'm here in TX typing this review. Apparently the 30 day policy allows you to workout at their gym before the membership officially cancels out. If I had known this, I would have cancelled back in April initially! No one told me about this part until I had to call just now from TEXAS. These guys have been under fire previously for having lousy cancellation policies a few years back. They haven't changed in my opinion. This would have been avoidable if they just had told me that the 30 day cancellation policy had allowed me to still utilize their facility until the official cancellation date. Really ridiculous and such horrible lack of communication. Will never use their name or any affiliations ever again.
  
  ***Update 5/24/2017:
  I was informed last night that Jason would give me a call today first thing in the morning. It is now 1600 hrs (4PM) CST and I have yet to receive a phone call.
  
  ***Updated 5/25/2017:
  I'm not expecting them to give me a call back at this point. It has been two days since my last phone call with the gym and they failed to keep their end of the word. They can keep my 10 bucks, but will never have a penny more.

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